Verizon Offers $20 Credit to Customers Affected by Widespread Outage
In a move to appease frustrated subscribers, Verizon has announced that it will be offering a $20 credit to customers affected by a widespread service outage on Wednesday. The outage, which was caused by a software issue, left thousands of users without access to their mobile devices for several hours.Verizon's Apology and Offer
In a statement provided to CBS News, Verizon acknowledged that the outage did not meet the standard of excellence its customers expect. The company explained that it is giving customers a $20 account credit as a way of acknowledging their time and showing that this matters to them. This credit can be easily redeemed by logging into the myVerizon app.
Cause of the Outage Remains Unclear
Despite efforts to resolve the issue, the cause of the outage remains unclear. A Verizon spokesperson described it as a 'software issue' and said that the company is conducting a full review of what happened. The company has not indicated how many customers were affected, but Downdetector showed that up to 180,000 users across the U.S. reported issues with the mobile network on Wednesday.
Impact of the Outage
The outage had a significant impact on Verizon customers, preventing them from making calls or completing online transactions that require a wireless network. The company has advised customers who continue to experience issues to restart their devices to reconnect to the network.
Verizon's decision to offer a $20 credit to affected customers is a step in the right direction towards making amends for the inconvenience caused by the outage. As the company continues to investigate the cause of the issue, it remains to be seen how this will impact its reputation and customer trust.
